Product overview
DoorBrief is a repair brief workspace for property managers. It captures tenant requests, suggests urgency, drafts vendor work orders for manager review, requests owner approvals when needed, and keeps everyone informed.
It runs in the browser. There is no native mobile app — the web app is responsive on phones and tablets.
Data model
The core records, in plain English:
- Property — a building or single-family home you manage.
- Unit — a rentable space inside a property. Single-family homes have one unit; multifamily have many.
- Tenant — the current occupant of a unit, with contact info.
- Owner — the legal owner of one or more properties, with their approval threshold and preferred contact method.
- Vendor — a service provider, with trades, ZIP coverage, response time, and contact preferences.
- Request — a maintenance issue raised by a tenant.
- Work order — a dispatchable scope of work, derived from one or more requests.
- Approval — an owner's decision on a work order that exceeds their threshold.
- Message — a tenant-facing or vendor-facing communication, attached to a request.
Roles & permissions
Three roles: Owner, Manager, Coordinator. Full breakdown in Managing team roles.
Email & SMS intake
Workspaces accept requests through a hosted form, an email forwarder, and an optional SMS line. The default workspace intake address is [email protected]; per-workspace addresses are shown in Settings → Integrations.
Notifications
Each user controls their notification channels per event type from Settings → Notification Preferences. Tenants and owners receive only the messages a coordinator explicitly sends — there are no automatic external notifications without manager review.
Email preferences for marketing, product updates, and newsletter are managed at the per-recipient level via Email preferences.
AI behavior
DoorBrief uses OpenAI GPT-4o via API for inference. Customer data is used for inference only and is not used to train the model.
AI behavior — feature toggles, the low-confidence threshold, safety categories, and self-help eligibility — is configurable per organization in Settings → AI.
Data export
You can export your portfolio, requests, and work orders to CSV from Settings → Data → Export. Sample data created from Settings → Data → Create sample data can be removed at any time.
Security posture
See the security page. For privacy and legal questions, contact [email protected].